Zirabase
Be a Seller

Help Center

We're here to help. Find step-by-step guidance for the most common topics below, or check our FAQ for quick answers.

Placing an order

  1. Choose a product and select options such as size or colour.
  2. Click Add to cart, then open your cart and click Checkout.
  3. Sign in, or continue as a guest.
  4. Enter your delivery address and choose a shipping method.
  5. Pick a payment method and confirm your order.

If you can't complete checkout, make sure the items in your cart are still in stock and all required address fields are filled in.

Payments

If a payment is declined, check your card details and balance, make sure your card allows online payments, or try another payment method. Some banks ask you to approve the payment in their app. If you were charged but your order shows as unpaid, contact us with your order number. Please don't pay twice.

Tracking your order

Signed-in customers can see the status of every order under My orders in their account. You can also follow a delivery on the Track Order page using your tracking code. Orders with items from several sellers may arrive in separate packages.

Cancelling an order

Open the order details page and choose Cancel order. This is possible until the order has been shipped. If you already paid, your refund is issued to the original payment method.

Returns and refunds

You can return most items within 14 days of delivery. Contact us with your order number and the reason for the return, and we'll send you instructions. Full details are in our Refund Policy.

Your account

  • Forgot your password? Use Forgot password on the sign-in page to get a reset link by email.
  • Update your details – change your name, contact details and saved addresses in your profile.
  • Save items for later – add products to your wishlist to find them again quickly.

Selling on Zirabase

Want to open a store? Apply as a seller. After approval, you can manage products, orders and payouts from your seller dashboard.

Still need help?

Our support team is happy to assist. Send us a message from the Contact page and include your order number if your question is about an order. We usually reply within one business day.