Privacy Policy
Your privacy matters to us. This policy explains what personal information Zirabase collects, how we use it, who we share it with and the choices you have.
Information we collect
- Account details – your name, email address, phone number and password when you create an account.
- Order details – delivery and billing addresses, the products you buy and your order history.
- Payment details – payments are processed by our payment providers. We receive confirmation of the payment, but we don't store your full card number.
- Messages – what you send us through the contact form, chat or product reviews.
- Usage data – device and browser type, IP address, pages visited and products viewed, collected through cookies and similar technologies.
How we use your information
- To process, ship and track your orders and handle returns and refunds.
- To manage your account and provide customer support.
- To send order updates and, if you agree, news and offers. You can unsubscribe at any time.
- To keep our marketplace secure and prevent fraud.
- To understand how our store is used and improve products, search and recommendations.
- To meet our legal and accounting obligations.
Who we share it with
We never sell your personal data. We share it only when needed to run the marketplace:
- Sellers – the seller of an item receives your name, delivery address and phone number to prepare and ship your order.
- Service providers – payment processors, delivery companies, and hosting, email and analytics providers who work on our behalf.
- Authorities – when the law requires it, or to protect the rights and safety of our customers and our business.
Cookies
We use cookies to keep you signed in, remember your cart and language, and understand how the site is used. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may not work properly without them.
How long we keep your data
We keep your information while your account is active and for as long as needed to fulfil orders, resolve disputes and meet legal requirements. After that, we delete or anonymise it.
How we protect your data
We use encrypted connections (HTTPS), limit access to personal data to authorised staff, and work only with providers that apply appropriate security measures. No system is completely secure, so please use a strong password and keep it private.
Your rights
Depending on where you live, you may have the right to access, correct, download or delete your personal data, and to object to or limit how we use it. You can update most details in your profile. For anything else, contact us and we'll respond as soon as possible.
Children
Zirabase is not intended for children under 16, and we do not knowingly collect their personal data.
Changes to this policy
We may update this policy from time to time. When we make significant changes, we'll let you know on the website or by email.
Contact us
If you have questions about this policy or your personal data, please reach us through our Contact page.